Funny technical support call

I was working with a client today whose site is hosted at easyhosting.com. We wanted to download all the files of the website, but could not find the ftp information anywhere on their web interface. Their online file manager only allowed us to download one file at a time. We called their help center and tried to explained the problem – but the guy on the other end of the line was a complete dunce! It took him 10 minutes to get our domain name right. We must have repeated it letter by letter 15 times. Then it took us like 20 minutes to explain the problem. The funniest part was when he asked us “are you sure your ftp is on?” Hello! YOU are hosting the site… it’s YOUR ftp we’re trying to connect to!

In the end, we asked to speak to his manager, who gave us the correct ftp info, and we were connected in no time.

If you need professional hosting service, there are many options available besides easyhosting.com.